Feedback from previous guests about their experience.
80%
loved the resort and would return for another relaxing stay
8.0/10
Great
Rooms
5.6
Location
6.0
Service
5.2
Dining
5.4
Guest reviews
8.0/10
based on 5 reviews
5.3
5.3/10 based on 373 reviews
Charles
United States of America,
December
2024
6.6/10
My stay at Be Live Experience Hamaca Suites was filled with frustrations. The location was on a beautiful beach, but the overall experience was marred by unhelpful staff and inadequate room conditions. While some of the facilities were appealing, I found the service lacking and the food could not meet my expectations.
Rooms
5.0
The room I was given was initially disappointing, with poor cleanliness and maintenance issues like doors that wouldn't lock. After requesting a change, I ended up in a slightly better room, but still faced issues with inventory and cleanliness.
Service
5.0
Most interactions with staff were disheartening. Service was disorganized. and I often felt ignored. When I requested assistance, the reception staff seemed bothered and dismissive instead of helpful.
Location
5.0
The resort is located right on the beach, which is a major plus. However, the surrounding neighborhood felt questionable, and this added to my overall discomfort during my stay.
Dining
5.0
The food available was quite underwhelming. I often struggled to find anything palatable after a few days, leaving me craving other options outside the resort.
Facilities
5.0
While the facilities included medical services and laundry options, I found the overall upkeep to be lacking, particularly in the pool area where hygiene became a concern. Internet services were also not reliable.
William
United States of America,
December
2024
6.6/10
My stay at Be Live Experience Hamaca Suites had its highs and lows. The beach was lovely, and I always felt safe on the hotel. However, my room was outdated and not well-maintained, which detracted from the experience. Despite these drawbacks, the friendly staff and decent buffet dining made my stay somewhat enjoyable. 🌴🍽️
Rooms
6.0
I found my garden view room to be outdated with basic décor. The balcony door was troublesome, and there was rust in the tub. However, I heard from others that newer rooms had modern features, which sounds much better.
Service
6.0
The staff was generally friendly, and I appreciated their efforts. However, the front desk was disorganized and often slow, which added to my frustrations during check-in.
Location
6.0
The location is great, right on the beach, but the surrounding neighborhood could use some improvement. It's situated near exciting new developments, which gives it potential.
Dining
6.0
Dining options were decent with a variety of offerings, although the food was often on the bland side. I enjoyed the buffet but found service to be a bit slow.
Facilities
6.0
The facilities are quite basic and could use upgrades. There were long lines during check-in, and I wished there had been more amenities.
Robin
United States of America,
November
2024
6.0/10
My stay at the resort had its ups and downs. While the beach was lovely and the staff was friendly, the check-in process was confusing and the room could have used some TLC. The food options were decent but lacked flair, and the atmosphere had its noisy moments with barking dogs nearby.
Rooms
6.0
My room was spacious but definitely dated. There were issues like a faulty toilet and a dirty floor when I first arrived. The maintenance could use some improvement.
Service
5.0
The service felt unorganized and I had to ask multiple times to get issues resolved. Some staff seemed indifferent, which was disappointing considering the friendly vibe of others.
Location
8.0
The resort is right on the beach, which is a definite plus. It's conveniently located near other attractions, making it easy to explore the area.
Dining
6.0
The buffet food was hit or miss; it had a good variety but often fell flat in flavor. While the a-la-cartes were better, I expected more exciting options overall.
Facilities
7.0
Facilities were adequate but could have used some updates. The casino was small, and while the pools were nice, they felt crowded at times.
Julie
United States of America,
November
2024
6.2/10
Overall, my stay at Be Live Experience Hamaca Suites was a mixed bag. On the positive side, the hotel grounds were well-kept and the ocean views were stunning. However, I was disappointed with the quality of service and food, leading to an average experience overall.
Rooms
6.0
I stayed in a spacious deluxe room with two full beds, which had a walk-in closet and bathroom. The balcony facing the water was a nice touch, but the bedding could have been better—those pillows were all lumpy.
Service
5.0
The service was hit or miss. While some reception staff were friendly, I found that many waiters didn’t seem to care at all and the bar staff struggled to mix decent drinks.
Location
6.0
The hotel is right on the beach, which is great, but I felt a little uneasy walking around the nearby shady neighborhood. Just a heads up!
Dining
5.0
Dining options were pretty lackluster. The buffet was okay for breakfast, but I found the food overall to be below average. I had a much better meal at the Pelicano, though it was an extra charge.
Facilities
6.0
The hotel has great facilities with well-kept gardens and pools, but the overall amenities felt dated. I appreciated the room service, though.
Joe
United States of America,
October
2024
5.4/10
My stay at Be Live Experience Hamaca Suites was mixed at best. The beach was lovely, and the staff at the VIP lounge were friendly, but the service overall was a letdown. I faced numerous issues with my accommodations and the food choices left a lot to be desired. It's certainly not a family-friendly environment, and I wouldn't recommend it if you're looking for a relaxing getaway.
Rooms
5.0
I was upgraded to a Presidential Suite, but it had a broken air conditioner and issues with cleanliness. The view was nice, but the room felt old and needed maintenance.
Service
5.0
The service was unorganized and inconsistent. I dealt with several staff members who seemed uninterested in helping resolve my issues, which was really disappointing.
Location
5.0
The hotel is in a sketchy neighborhood, right next to a public street that felt unsafe at times. I was always on edge when walking around the area.
Dining
5.0
The buffet food was lackluster and not well-prepared, with very few tasty options. I ended up relying on a few nearby restaurants for better meals.
Facilities
5.0
The facilities were okay, but I ran into several issues, like broken appliances and a lack of attention to detail. The hotel needs a serious upgrade and better cleaning staff.
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